Because our cages are handmade, from the finest materials, we rarely have to deal with warranty issues. Our policy is to promptly and enthusiastically repair or replace at our option any product that is defective in materials or workmanship. You return the product to us, and we will pay for the shipping back to you.
Netting products do incur normal wear and tear, and normal wear and tear is not considered a defect.
You are responsible for protecting your cage from high winds. We have all seen trampolines flying around the neighborhood on stormy days! Large cage frames are similar!
If the product isn’t defective, but you change your mind, we will still accept returns on stock items. For custom orders we can’t accept returns, nor can we accept order cancellations after we have cut the netting. Stock items must be returned to us within 15 days and the product must be unused. We will reimburse you for the price you paid less a nominal 15% restocking charge. Naturally, we don’t reimburse your shipping charges.