In case of defects
Our policy is to promptly repair or replace at our option products that are defective in materials or workmanship. Return the product to us, and we will pay for the shipping back to you. Netting products do incur normal wear and tear, which is not considered a defect.
Netting products do incur normal wear and tear, and normal wear and tear is not considered a defect.
You are responsible for protecting your cage from high winds. We have all seen trampolines flying around the neighborhood on stormy days! Cage frames are similar!
If the product isn’t defective, but you simply changed your mind, unintentionally ordered, or ordered the wrong product, we will still accept returns on most items, provided they are returned to us within 45 days. Such returns are subject to a restocking fee which varies from 20% to 30% depending on the product. The product must be unused, in its original packaging. In these situations, we don’t reimburse your shipping charges.
If we don’t hear from you within 45 days of delivery, we will consider that silence your acknowledgment that the order was delivered correctly. Please inspect your items immediately upon delivery so that you can identify problems or shortages.