Customer Service

| Customer Service
Customer Service2018-05-31T18:35:16+00:00
Shipping & Delivery

Please note that all shipping times are approximate. For more information, please visit www.fedex.com

 

Shipping times from Everson, Washington

Privacy & Security

We use a variety of administrative and technical measures to safeguard your information against loss, misuse, theft, and unauthorized disclosure. We limit access to your personal information to employees who require access in order to provide services and products to you, or to manage, analyze, or audit company activities. In all cases, those employees have been determined to the best of our ability to be both responsible and trustworthy.

The servers and networks where your information is stored are protected by intrusion detection and prevention systems, secure passwords, and limited physical access. We utilize Secure Socket Layer (SSL) encryption when you send sensitive personal information such as credit card numbers. We further ensure the safety of your credit card information by storing it in encrypted format in our database and removing it immediately after your order has been processed. For more information, visit our Privacy Policy page.

Returns & Replacements

Because our cages are hand made, from the finest materials, we rarely have to deal with warranty issues. Our policy is to promptly and enthusiastically repair or replace at our option any product that is defective in materials or workmanship. You return the product to us, and we will pay for the shipping back to you. Naturally, netting products do incur normal wear and tear, and normal wear and tear is not considered a defect.

If the product isn’t defective, but you change your mind, we will still accept returns on stock items. For custom orders we can’t accept returns, nor can we accept order cancellations after we have cut the netting. Stock items must be returned to us within 15 days and the product must be unused. We will reimburse you for the price you paid less a nominal 15% restocking charge. Naturally we don’t reimburse your shipping charges.

Ordering

Orders can be placed online or over the phone. Our sales team would be happy to assist you.

Payment, Pricing & Promotions

We accept Visa, Mastercard, check by mail, and money orders. We are currently unable to accept electronic checks.

Phone: (918)585-8542
Toll Free: 1.800.933.6387
Fax: (918) 585-8580
Email: sales@parbuster.com
410 Lincoln Street
Everson, Washington 98247